The State Universities Retirement System of Illinois (SURS) is requesting proposals from an independent consulting firm to review our current customer contact capabilities including call center, web applications and other communications channels and to help us develop a roadmap leveraging current and new technologies to create efficiencies and improve customer satisfaction with our 229,000 members.
|SURS Call Center Assessment and Roadmap RFP 2015||12/14/15||
|Date RFP Issued||December 14, 2015|
|Deadline for Submitting RFP Response||January 11, 2016|
|Proposal Evaluation||January 12 - January 15, 2016|
|Consultant(s) Selected||January 18, 2016|
|Anticipated Contract Start Date||February 1, 2016|