Member Service Representative - PREP Team

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Main duties:

  • Calculate and approve refunds
  • Calculate Preliminary Estimated Payments (PEPs)
  • Work retirement and refund edits
  • Calculate and prepare cost estimates of service credit purchases
  • Customer service
  • Miscellaneous duties as assigned

Desirable Credentials and Qualifications:

  • Bachelor’s degree in related field, or associate’s degree and at least one year of customer service experience, or high school diploma with three years of customer service related experience
  • Detail oriented
  • Mathematical background
  • Strong organizational skills


  • Insurance benefits, including medical, vision and dental
  • Participation in SURS retirement plan
  • Paid vacation, sick leave and 11 paid holidays
  • Business casual attire

Apply for this Position

Applicants should submit a completed SURS application, current resume, and a dated cover letter to This position is subject to a background check as terms of hire.

SURS is an Equal Opportunity Employer.