Insurance Frequently Asked Questions

Printer-friendly versionPDF version

As of Sept. 30, 2016, members will view and make changes to their coverage through the MyBenefits website at Members will access this website by using the ID assigned by the Department of Central Management Services. If a member does not have their ID and wishes to log in, they will be able to retrieve it through the website’s self-authentication process. Members will also have the option to call a State of Illinois Group Insurance customer service representative for further assistance or to enroll over the phone, Monday – Friday 8:00 a.m. – 6:00 p.m. CST, toll free at 1-844-251-1777 or TTY toll free at 1-844-251-1778.

Access to Frequently Asked Questions

  • Log into MyBenefits
  • Select your insurance group
  • Click on "Provider Directories and Helpful Information"
  • Once here you will have access to a variety of helpful topics including their FAQs