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Cloud-based Contact Center Infrastructure Services

Cloud-based Contact Center Infrastructure Services

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Posted: 
September 12, 2016

The State Universities Retirement System of Illinois (SURS) is seeking a qualified provider of Cloud-based Contact Center Infrastructure Services to replace existing contact center technology. The goal is to improve contact center performance as well as customer satisfaction. Scheduled implementation is planned for early 2017.

Document Name Date
Pages
SURS Cloud-based Contact Center Infrastructure Services RFP 09/12/16
20
SURS Cloud-based Contact Center Infrastructure Services RFP (Microsoft Word) 09/12/16
20
SURS Cloud-based Contact Center Infrastructure Services RFP - Q&A Document 09/30/16
3

Schedule

Description Date
RFP Issued September 12, 2016
Deadline for Responder Questions September 27, 2016
Response to Questions submitted by SURS October 3, 2016
Deadline for Submitting RFP Response October 14, 2016
Proposal Evaluation October 17 - November 23, 2016
Vendor Selected November 28, 2016
Anticipated Contract Start Date February 1, 2017
* Subject to change at SURS discretion
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